FAQs

Vetch makes personalised, vet-formulated supplements for dogs. You answer a short online consultation, and our vets formulate a blend for your dog's needs, portioned for their weight. It arrives as 28 daily sachets through your letterbox.

Vetch takes the guesswork out of supplements. Instead of juggling separate tubs for joints, skin, gut and teeth, your dog gets one sachet a day that brings their support together. Every blend is formulated by our vets and changes as your dog does.

Vetch was founded by Keira and Alex, childhood friends. Alex is a small animal vet who trained further in canine nutrition, and our blends were formulated with specialist veterinary nutritionists. Read our story.

No. Your vet should always be part of your dog's life. Vetch supports their health day to day, alongside your vet. If your dog has complex health needs, we recommend talking to your vet before starting any new supplement.

Complete food covers the basics every dog needs. Vetch adds targeted support for the things that matter for your dog, like their joints, skin or digestion, plus everyday support for their teeth and coat. Every ingredient is selected for the research behind it, at levels set by our vets.

Our free consultation takes about 5 minutes and asks about your dog's age, breed, weight, body shape, food, activity and health, from nose to tail. Our formulas, created by vets and nutritionists, use your answers to choose a blend for their current needs and their long-term health.

You'll see their personalised plan and price before you commit.

Vetch is made for dogs at every stage of life, from 6 months old to their senior years, and for every breed and size from 3 kg. Our vets formulate each blend around your dog's age, size, lifestyle and health, and it changes as they do.

For safety, we can't currently make a blend for dogs who are pregnant or feeding puppies, have an overactive thyroid or clotting problems, or take blood thinners. The consultation will tell you straight away. If she's pregnant or feeding puppies, we can email you a reminder for later, and for the others our team is here to talk it through.

Dogs with diabetes or pancreatitis can take Vetch, but please check with your vet first.

Not at all. Vetch is great for healthy dogs too, supporting them proactively based on their age, breed and lifestyle, alongside their everyday wellbeing.

Yes, from 6 months old. Younger puppies are growing fast, so if yours is under 6 months, the consultation can email you a reminder when they're old enough.

Yes. Each dog has their own consultation, blend and plan. When you're logged in, tap Add a dog in your account and we won't need your email again.

From £1.07 a day, with free delivery. Your exact price depends on your dog's needs, and you see it before you pay. It's on their plan after the free consultation.

Start your free consultation to see your dog's plan.

No. You can log in with a 6-digit code we email you. If you'd prefer a password, you can set one in your account.

Sprinkle one sachet over your dog's usual food once a day and mix it in. It works with wet, dry, raw or fresh food. With dry food, a splash of water helps it coat the kibble.

Most dogs love it, even fussy eaters. Mix it well into their usual food. With dry food, a splash of water helps it coat the kibble. If your dog still isn't keen, get in touch and our team will help.

Give one whole sachet a day, sprinkled over one of their meals. If you'd like to give it differently, talk to our team first.

Vetch works best eaten in one go. For grazers, mix it into a small amount of something extra tasty so they finish it all at once.

No, Vetch is designed to be mixed with food for the best effect.

No worries. Skip the missed sachet and carry on as normal the next day. Please don't double up.

If in doubt, wait until tomorrow and carry on as normal. We don't recommend a double serving.

Vetch is designed to replace separate tubs, tablets and powders with one daily sachet, so their support works together and there's no guessing amounts. Tell us what they take in the consultation. If your vet has prescribed or recommended something, keep giving it and check with them before making any changes.

Keep the sachets in a cool, dry place, and keep each one sealed until you use it.

Every dog is different. Many owners notice a difference in as little as 4 weeks. Supplements work gradually, so give it 6 to 8 weeks of daily use to see the full benefit. Vetch is designed for ongoing daily use.

Yes. Our blends are formulated by small animal vets and specialist veterinary nutritionists, and our products go through rigorous safety testing at an independent lab. If your dog has complex health needs, we recommend talking to your vet first.

It's rare to see side effects with Vetch, as our ingredients are very safe. If you have any concerns, contact us or your vet.

Vetch is free from gluten, wheat, red meat and dairy, and is suitable for dogs on a hypoallergenic diet. Tell us about any allergies in the consultation, and if in doubt, get in touch.

It's unlikely Vetch caused it, but we recommend pausing it until they've fully recovered, then starting again. If you're worried about your dog's health, please speak to your vet.

Don't worry. Vetch ingredients are safe for other dogs, even though the blend was made for yours. If they show any signs of being unwell, contact your vet.

Vetch has a wide safety margin. If your dog has eaten several sachets and shows any signs of being unwell, contact your vet straight away.

No. Some of our most effective ingredients, like fish oil and collagen, come from animals. We choose the most effective, ethically sourced ingredients we can.

Every blend is different. You'll see what your dog's blend focuses on in their plan and in your account, and each box comes with information about the ingredients.

Each box holds 28 daily sachets. Your first box is paid for when you order. Box 2 is paid for 22 days later, then every 28 days after that, so the next box arrives before you run out.

Yes. In your account, go to Manage subscription to send a box sooner, send it later by up to 3 weeks, or skip a box.

Any time from your account. Go to Manage subscription on your dog's card, then choose Pause or Cancel. If the plan is already paused, tap Cancel plan on your dog's card. There's no contract and no minimum number of boxes.

Changes made at least 2 days before your next box date go into that box. Your account shows the "changes by" date on each dog's card.

Log in, choose your dog and tap Update profile. Change whatever's new and we'll re-check their blend. If it needs to change, we'll show you exactly what's changing and when before you confirm.

Yes. We re-check every dog's blend when they turn 8 and become a senior. If their needs have changed, we'll email you before their next box with what's changing.

If your dog's needs change, we'll always show you any change to their price before you confirm, and before it reaches a box.

In your account, go to Manage subscription and choose Payment card. If a payment ever fails, we'll hold the box and email you so you can update your card.

We're so sorry. Losing a much-loved member of the family is so hard. You can cancel from your account under Manage subscription (or Cancel plan if the plan is paused), or just message us and we'll take care of it for you.

28 pre-portioned daily sachets, plus information about the ingredients in your dog's blend.

We make up each box after your payment goes through and send it within 2 to 3 business days, by Royal Mail 2nd class, in letterbox-friendly packaging, so no one needs to be in and no signature is needed. Delivery is always free.

Usually within 3 to 5 working days of ordering. We make up your box after you order and send it within 2 to 3 business days, and Royal Mail usually delivers within 2 working days after that. We'll email you when it's on its way. Your account shows the date of every future payment.

Royal Mail can occasionally take a little longer. If it hasn't arrived within 5 working days of our "on its way" email, contact us and we'll sort it.

We're so sorry. Contact us straight away, a photo helps if it's damaged, and we'll send a replacement for free.

Every box is made for your dog, so we can't take back opened boxes. If your dog won't eat their first box, talk to us and we'll make it right, including a refund.

If our prices ever change, we'll email you at least 30 days before, and you'll keep your current price for 3 months.

Log in and go to Your details. Changes made at least 2 days before a box date go into that box.

The outer box is fully recyclable. We're working on making the sachets recyclable too, while still fully protecting the powder inside.

Not at the moment. We deliver free across the UK, including Northern Ireland and the Scottish Highlands, but not to the Channel Islands, the Isle of Man or outside the UK.

Enter your email and we'll send you a 6-digit code. If you've set a password, you can use that instead.

You don't need one, as you can always log in with an emailed code. To change it, go to Your details in your account.

Enter it at checkout, or follow the link in the email or leaflet it came with and it's applied for you.

Yes. Share your link from your account. Your friend gets 20% off their first 3 boxes, and when they join, your dog gets a free box.

WhatsApp is the quickest way to reach us. You can also send us a message and we'll reply by email or phone within 1 working day.